Chapter Summary
The ability to communicate effectively in business is essential to both the individual and the organization. For the individual, effective communication skills are necessary in getting a job, accomplishing assigned tasks, and advancing to higher positions within an organization. For the organization, effective communication results in developing goodwill among employees, customers, and business associates, while getting the job done efficiently.

Communication skills can be developed through the process of analyzing communication, using the principles and techniques of good writing, and practicing the creation of different forms of communications.

These online resources will reinforce and enhance your study of Chapter 1. Begin by choosing a link below.

Online Links

CenterSpan
http://www.centerspan.org

What is the Internet?
http://www.lib.berkeley.edu

You and the Internet
http://online.nmit.vic.edu.au

Internet Society
http://www.isoc.org

Learn the Internet
http://www.learnthenet.co.za

Internet Dictionaries

Glossary of Internet Terms by Matisse Enzer
http://www.matisse.net

Webopedia
http://www.webopedia.com

InstantWeb
http://www.instantweb.com

Free Online Dictionary of Computing
http://foldoc.doc.ic.ac.uk

Connected: An Internet Encyclopedia
http://freesoft.org

Additional Learning Links

American Communication Association
http://www.americancomm.org/

The American Communication Association is a national professional organization of scholars, students, and practitioners in the field of communication studies. Links to communication related sites are available.

Managing Diversity Newsletter
http://www.jalmc.org/mg-diver.htm

Search recent article archive for various topics.

eFlashcards
Review chapter terms and definitions with eFlashcards.

Crossword Puzzle
Sharpen your knowledge of chapter terms and concepts with an interactive crossword.

Practice Test
Test your understanding of the chapter material with a self-scoring Practice Test.

The interactive activities above require the Macromedia Shockwave plug-in for your browser. If you do not have this feature, you can download it now.

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