Chapter Summary
Listening is important in our personal and professional lives. In business, good listening skills encourage the sharing of ideas, enhance teamwork, eliminate mistakes and misunderstandings, and reduce stress. Although most people were born with the ability to hear, they have to develop the skill of listening.

Active listening requires you to understand the difference between hearing and listening and to focus on the message from the speaker's point of view. Because communication takes place on many levels, it is also important to understand the influence of nonverbal communication on the communication process.

The Chapter 4 online resources will reinforce and enhance your study of the chapter content.

Online Exercise Links

Workplace Diversity Web sites

Diversity Central
http://www.diversityhotwire.com/

Hire Diversity
http://www.hirediversity.com/

DiversityInc.com
http://www.diversityinc.com/

The Diversity Training Group
http://www.diversitydtg.com/

Women's Work
http://wwork.com/

Diversity Database, University of Maryland
http://www.inform.umd.edu/EdRes/Topic/Diversity/

Multicultural Graffiti
http://www.aiesec.org/

National MultiCultural Institute
http://www.nmci.org/

Diversity World
http://www.diversityworld.com/ethnicity.htm

Additional Learning Links

International Listening Organization
http://www.listen.org/

Professional organization whose members are dedicated to learning more about the impact that listening has on human activity.

The Art of Listening
http://www.itstime.com/apr2000a.htm

Online newsletter features numerous links to articles and organizations with information on listening skills.

Randy's ESL Cyber Listening Lab
http://www.esl-lab.com/

Features links to a variety of listening exercises featuring audio outtakes.

eFlashcards
Review chapter terms and definitions with eFlashcards.

Crossword Puzzle
Sharpen your knowledge of chapter terms and concepts with an interactive crossword.

Practice Test
Test your understanding of the chapter material with a self-scoring Practice Test.

The interactive activities above require the Macromedia Shockwave plug-in for your browser. If you do not have this feature, you can download it now.

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