Chapter Summary
Chapter 7 discusses and illustrates the formats for business messages. Business letters, memos, and e-mails, which have varying formats, can be prepared on plain paper, preprinted forms, or software templates.

In this chapter, you will examine the parts of a business letter-heading, opening, body, and closing-and the guidelines for formatting these parts correctly. The two basic letter styles, modified-block and block, will be explained, as will the proper method for folding letters for business envelopes.

The Chapter 7 online resources will reinforce and enhance your study of the formatting of business messages.

Online Exercise Links

Search Engine Web sites

Google
http://www.google.com

AllTheWeb
http://www.alltheweb.com/

Ask Jeeves
http://www.askjeeves.com/

AltaVista
http://www.altavista.com/

Lycos
http://www.lycos.com/

Yahoo!
http://www.yahoo.com

Business Etiquette Web sites

Thailand Business Protocol
http://www.worldbiz.com/bizthailand.html

Asia Source Business Protocol
http://www.asiasource.org/business/2know/index.cfm

Asian Business Codewords
http://www.apmforum.com/columns/boye.htm

Asian Business Etiquette
http://www2.gol.com/users/coynerhm/etiquette1.htm

Business Etiquette
http://www.hbcollege.com/management/students/bus_etiquette.htm

Additional Learning Links

Addressing and Packaging Your Mail
http://www.usps.com/cpim/ftp/hand/po630.htm

The U.S. Postal Service provides instructions for correctly addressing mail and packages.

Correspondence: Letters and Memos
http://mie.eng.wayne.edu/faculty/lockledge/Eng102/letter.htm

An online module from a communications course at Wayne State University deals with writing effective memos and letters. Topics include language and tone, the format and design of memos and letters, and electronic mail.

Creating and Working with Templates and Forms
http://www.va.gov/forms/dotcreation/CREATION.htm

This Department of Veterans Affairs (VA) Web site provides detailed instructions on creating templates and forms using Microsoft Word.

Letters and Memos
http://www.cs.unc.edu/~jbs/sm/Part3_ltrsmemos.html

John and Catherine Smith present a process-oriented method for writing memos and letters. This site is part of their online book, A Strategic Method for Writing.

eFlashcards
Review chapter terms and definitions with eFlashcards.

Crossword Puzzle
Sharpen your knowledge of chapter terms and concepts with an interactive crossword.

Practice Test
Test your understanding of the chapter material with a self-scoring Practice Test.

The interactive activities above require the Macromedia Shockwave plug-in for your browser. If you do not have this feature, you can download it now.

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