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 Student Resources Chapter 9: Messages for Inquiries and Requests Chapter Summary In Chapter 9 you will look at techniques for preparing responses to such routine correspondence. Replying to inquiries and requests completes the exchange of information, whether it be orally or in writing. You will also look at how to write form letters and how to decide when they are appropriate. The Chapter 9 online resources will reinforce and enhance your study of the chapter content. Begin your exploration by choosing one of the chapter links. Online Exercise Links Airline Web sites Southwest Airlines United Airlines American Airlines Alaska Airlines Northwest Airlines Delta Airlines Retail Store Web sites The Gap Nordstrom Macys Levi's JCPenney Wal-Mart Kmart Additional Learning Links Bull's Eye Business Writing Tips Basic Learning Systems, Inc., provides a list of lengthy phrases, long words, and their concise counterparts for use in business communications. Writing Business Messages A Microsoft PowerPoint presentation from the Purdue Online Writing Lab (OWL). eFlashcards Crossword Puzzle Practice Test The interactive activities above require the Macromedia Shockwave plug-in for your browser. If you do not have this feature, you can download it now.
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