Chapter Summary
Orders are the lifeblood of any organization. Without orders for its products and/or services, a business organization cannot survive. In Chapter 12 you will learn that an order presents additional opportunities for building goodwill beyond the simple delivery of the product ordered.

Products and services may be ordered by one of several methods: order forms, letters, telephone, fax, and the Internet. In this chapter you will examine messages that deal with placing orders, writing order letters, acknowledging orders, buying on credit, refusing credit, and collecting payments.

The Chapter 12 online resources will strengthen and reinforce your study of the chapter content. Begin by choosing one of the chapter links.

Online Exercise Links

Online Electronic Malls

Best Buy
http://www.bestbuy.com/

Egghead
http://www.egghead.com/

Circuit City
http://www.outpost.com/

eCOST.com
http://www.ecost.com/

J & R Music World
http://www.jandr.com/

Retail Web sites

The Gap
http://www.gap.com

Nordstrom
http://www.nordstrom.com

Levi's
http://www.levi.com

JCPenney
http://www.jcpenney.com

Wal-Mart
http://www.walmart.com

Kmart
http://www.bluelight.com/

Additional Learning Links

Amazon.com
http://www.amazon.com

With only this "virtual" store front, Amazon.com describes itself as "Earth's biggest bookstore" and the "world's most visited Internet retailer." Information on their secure server software is available at their site. Alternative ways to order their products are also explained.

BBB Business Library
http://www.bbb.org/pubpages/scamspage.asp

The Better Business Bureau reveals scams and schemes targeting businesses and offers advice on ordering over the telephone.

Credit Building Kit
http://www.edonline.com/credit/index.html

Educational Online offers a free online demonstration of its Credit Kit. Information is available on credit bureaus and obtaining credit. Other areas of the site require a fee.

Federal Trade Commission
http://www.ftc.gov/index.html

The Federal Trade Commission (FTC) enforces a variety of consumer protection laws. The Business Guidance section of their site discusses the Fair Credit Reporting Act and the Fair Debt Collection Practices Act.

eFlashcards
Review chapter terms and definitions with eFlashcards.

Crossword Puzzle
Sharpen your knowledge of chapter terms and concepts with an interactive crossword.

Practice Test
Test your understanding of the chapter material with a self-scoring Practice Test.

The interactive activities above require the Macromedia Shockwave plug-in for your browser. If you do not have this feature, you can download it now.

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