Chapter Summary
The volume of internal communications in business is steadily increasing. Two forms of communications, the memo and the memo report, are designed for internal communications. Both are written to communicate facts, ideas, statistics, and trends.

In Chapter 7 you learned to format memos; in Chapter 13 you will learn to write routine memos and memo reports. In today's businesses, the flow of accurate, reliable information is essential to efficient operations.

The online resources for Chapter 13 will reinforce and enhance your study of the chapter content. Begin by selecting one of the chapter links.

Online Exercise Links

Communication Web sites

Test Your Knowledge of Human Communication
http://www.cios.org/www/testme.htm

Western States Communication Association
http://www.csufresno.edu/comm/wscalink.htm

Presentations.com
http://www.presentations.com/

Public Relations Society of America
http://www.prsa.org/

Society for Technical Communication
http://www.stc.org/

The Plain English Network
http://www.plainlanguage.gov/

Toastmasters International
http://www.toastmasters.org/

Search Engine Web sites

Google
http://www.google.com

Ask Jeeves
http://www.askjeeves.com/

AltaVista
http://www.altavista.com/

Lycos
http://www.lycos.com/

Yahoo!
http://www.yahoo.com

Additional Learning Links

Memo Writing
http://owl.english.purdue.edu/handouts/pw/p_memo.html

This Purdue University Online Writing Lab's handout discusses the purpose and parts of memos.

Memorandum Reports
http://rubicon.water.ca.gov/guidelines.fdr/memorpts.html

Guidelines for producing memorandum reports at the California Department of Water Resources are provided. Examples are available at http://rubicon.water.ca.gov/guidelines.fdr/examples.html

Memorandum
http://bus.colorado.edu/Tcourses/BCOR/BCOR2150/Homework/memos.htm

A template for routine memos is provided at this University of Colorado Web site.

Memo
http://www.ecf.utoronto.ca/~writing/handbook-memo.html

University of Toronto Engineering Writing Centre presents the components of routine memos. Writing various types of memo reports is also discussed. Examples are provided.

eFlashcards
Review chapter terms and definitions with eFlashcards.

Crossword Puzzle
Sharpen your knowledge of chapter terms and concepts with an interactive crossword.

Practice Test
Test your understanding of the chapter material with a self-scoring Practice Test.

The interactive activities above require the Macromedia Shockwave plug-in for your browser. If you do not have this feature, you can download it now.

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