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Health-Related Careers

Glencoe Administrative Procedures for Medical Assisting
0-02-804863-6
© 1999

Product Description

Features

Table of Contents

Ancillaries

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Product Description
Students learn the skills necessary to become a multiskilled front office medical assistant. All of the step-by-step procedures are fully illustrated so students can learn proper technique. The text trains students on medical office administrative procedures and equipment. Each chapter begins with an outline of topics, a list of chapter objectives, key terms, and a list of 1997 AAMA Role Delineation Study Areas of Competence covered in that chapter so students know where to focus their attention as they read and study. Questions and activities at the end of every chapter help students measure their progress every step of the way.

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Features:

All step-by-step medical office and medical equipment procedures are fully-illustrated to show students proper techniques.
Students learn the importance of patient-centered care so they keep the patient's emotional well-being in mind while providing physical care.
Each chapter begins with an outline of topics, a list of chapter objectives and key terms, and a list of applicable 1997 AAMA Role Delineation Study Areas of Competence.
Caution: Handle with Care emphasizes infection control techniques.
Multiskill Focus identifies the skills required for a wide variety of health specialties.
Educating the Patient show how to provide the detailed instructions patients need to carry out their physician's orders.
Diseases and Disorders provides information on common medical conditions.
Tips for the Office offers suggestions for efficiently running a medical office.
End-of-Chapter questions and activities help students assess their progress.
Study Guide helps students prepare for the CMA exam with exercises, competency checklists, quizzes, supplemental case studies, and more.

Chapter 1: The Profession of Medical Assisting
Chapter 2: Types of Medical Practice
Chapter 3: Legal and Ethical Issues in Medical Practice
Chapter 4: Communication with Patients, Families, and Co-Workers

Part 2: Administrative Medical Assisting
Section 1: Office Work

Chapter 5: Using and Maintaining Office Equipment
Chapter 6: Using Computers in the Office
Chapter 7: Managing Correspondence and Mail
Chapter 8: Managing Office Supplies
Chapter 9: Maintaining Patient Records
Chapter 10: Managing the Office Medical Records

Section 2: Interacting with Patients

Chapter 11: Telephone Techniques
Chapter 12: Scheduling Appointments and Maintaining the Physician's Schedule
Chapter 13: Patient Reception Area
Chapter 14: Patient Education

Section 3: Financial Responsibilities

Chapter 15: Processing Insurance Claims
Chapter 16: Bookkeeping and Banking
Chapter 17: Billing and Collections
Chapter 18: Accounts Payable, Payroll, and Contracts

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Ancillaries:
Instructor's Presentation CD-ROM
ISBN: 0-02-802437-0
The Instructor's Presentation CD-ROM simplifies instructor preparation time and enlivens classroom presentations by projecting photos, bulleted text, and discussion questions.

Instructor's Resource Binder
ISBN: 0-02-804865-2
Includes lesson plans, teaching strategies, tests and answers, SCANS competency correlation, full-color transparencies, 1997 AAMA Role Delineation Study Areas of Competence, and 1990 DACUM competency correlation chart, RMA correlation chart, and more.

Glencoe Interactive Student Assessment System
ISBN: 0-02-802432-x
Glencoe Student Assessment System is a microcomputer test bank with more than 3200 questions that can be printed or viewed online for testing or drill and practice.

Study Guide
ISBN: 0-02-804864-4

	Medical Office Procedures
	Medical Assisting
	Nursing Assisting
	Medical Terminology
	Health Information Management
	Dosage Calculations
	Health Science Technology

	Medical Office Procedures

	Computers in the Dental Office © 2004	Glencoe Hospital Billing © 2004

	Medical Office Procedures, Fifth Edition Becklin, Sunnarborg © 2003	Glencoe Patient Billing: Using MediSoft Advanced Sanderson © 2003

	Glencoe Medical Terminology: Language for Health Care Becker, Galewick, Thierer, Thomas © 2002	Glencoe Medical Insurance Coding Workbook Bayes, Valerius, Keller © 2002

	From Patient to Payment: Insurance Procedures for the Medical Office, Third Edition Newby © 2002	Glencoe Medical Insurance Bayes, Valerius, Keller © 2002

	Computers in the Medical Office: Using MediSoft for Windows, Third Edition © 2001	Processing Medical Documents, Second Edition Poland © 2000

	Glencoe Medical Keyboarding Ober, et. al. © 2000	Glencoe Basic Medical Terminology, Fifth Edition Fisher © 1999

	Administrative Procedures for Medical Assisting Ramutkowski et. al. © 1999	Office Procedures in Managed Health Care for MediSoft for Windows Boyd, Boyd © 1999

	Medical Office Procedures, Fourth Edition Update Becklin, Sunnarborg © 1999	Medical Office Transcription Becklin, Sunnarborg © 1997

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	Medical Assisting

	Glencoe Law and Ethics for Medical Careers, Third Edition Judson, Blesie Hicks © 2004	Respiratory Care Skills for Health Care Personnel Grove © 2003

	From Patient to Payment: Insurance Procedures for the Medical Office, Third Edition Newby © 2002	Glencoe Medical Terminology: Language for Health Care Becker, Galewick, Thierer, Thomas © 2002

	Dosage Calculations for Medical Careers Haddix, Whaley © 2002	Phlebotomy for Health Care Personnel © 2002

	Glencoe Medical Assisting Review: Passing the CMA and RMA Exams Moini © 2002	Interpersonal Communication Skills for Health Professionals Adams, Jones © 2001

	Electrocardiography for Health Care Personnel Haddix © 2001	Glencoe Administering Medications, Fourth Edition Gauwitz © 2000

	Glencoe Clinical Procedures for Medical Assisting: A Patient-Centered Approach Prickett-Ramutkowski, Barrie, Dazarow, Abel © 1999	Glencoe Medical Assisting: A Patient-Centered Approach to Administrative and Clincial Competencies Prickett-Ramutkowski, Barrie, Keller, Dazarow, Abel © 1999

	Administrative Procedures for Medical Assisting Ramutkowski et. al. © 1999	Glencoe Medical Laboratory Procedures Palko and Palko © 1999

	Glencoe Basic Pharmacology, Fourth Edition Hitner, Nagle © 1999	Infection Control for Health Care and Nursing CD-ROM Haddix © 1999

	ECG Basics CD-ROM Haddix © 1999	Hole's Essentials of Human Anatomy and Physiology Shier, Butler, Lewis © 1998

	The Dynamic Human CD-ROM, v2.0 WCB/McGraw-Hill & Engineering Animation, Inc. © 1998
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	Nursing Assisting

	Glencoe Nursing Assistant Fundamentals: A Patient-Centered Approach Eastmond, Taylor, Yeh © 1998	Dosage Calculations for Medical Careers Haddix, Whaley © 2002
	Respiratory Care Skills for Health Care Personnel Grove © 2002
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	Medical Terminology

	Glencoe Medical Terminology: Language for Health Care Becker, Galewick, Thierer, Thomas © 2002
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	Health Information Management

	Computers in the Dental Office © 2004	Glencoe Hospital Billing © 2004

	Glencoe Medical Insurance Coding Workbook Bayes, Keller, Valerius © 2002	Glencoe Medical Insurance Bayes, Keller, Valerius © 2002

From Patient to Payment: Insurance Procedures for the Medical Office, Third Edition Newby © 2002
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Dosage Calculations

Dosage Calculations for Medical Careers Haddix, Whaley © 2002
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Health Science Technology

Health Care Science Technology: Career Foundations Booth © 2004
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Published by Glencoe/McGraw-Hill, a division of the Educational and Professional Publishing Group of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, New York 10020. Copyright � 2000 Glencoe/McGraw-Hill. All rights reserved.

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