Career/Personal Development
 




Working with People: A Human Relations Guide
0-256-22033-6
© 1997


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  • Product Description
    This text discusses the practical, useful human relations skills required in the workplace. It covers all of the basic human relations skills, from building self-esteem to becoming a better listener, as well as customer service skills, ethical dilemmas, and tapping into creativity.

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    Features:
    • Business-oriented mini-cases in each chapter focus on the usefulness of developing and applying human relations skills.
    • Adult-oriented in tone, design, and examples.
    • Each chapter is self contained.


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    Table of Contents:

    Personal Skill Building
    • How is your self-esteem?
    • What do values have to do with anything?
    • Are you stressed out?
    • Are you always ethical?
    Your Skills and the Group
    • Fitting into the group?
    • Hey, Are you listening?
    • About those Non-verbals.
    • Watch for hidden agendas.
    Your Skills and Special Issues in Human Relations
    • What should you do about those troublemakers?
    • Using diversity as a plus.
    • Some real goals for the future.


     


     
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