Glencoe/McGraw-Hill Customer Service


	The purpose of this site is to check price and availability, inquire about a previous order or return, and to report and resolve shipping inquiries for domestic shipments. To Contact Customer Service To Help Customer Service Help You Payment and Statement Inquiries Returns Site License/Networking Policies If you need technical support, visit www.epgtech.com. A new browser window will open to this site.



	E-mail: customer.service@mcgraw-hill.com Call Toll Free: 1-800-334-7344 (Call between 8:00 a.m. and 6:00 p.m. EST) Or Write: Glencoe/McGraw-Hill Customer Service Department P.O. Box 543 Blacklick, OH 43004-0544 Fax: 614-755-5682
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	When calling or writing to inquire about an order, or to report a discrepancy, please have the following information available (refer to your invoice or packing slip): Account number Control number Purchase order number Invoice number ISBN(s) of title(s) in question Date of order placement or return Upon receipt of your order, please check your shipment carefully. If carton(s) are missing or damaged, please note so on the Bill of Lading before you sign it. Do not stamp or distribute books until you have verified the accuracy of the order. If there is an error, notify your service representative promptly. Please have available the total number of carton(s) received.
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	To inquire about payments or billing statements, refer to your invoice(s) or billing statement(s) for the name of your credit analyst and for remittance information.
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	When returning product, direct the shipment to: Glencoe/McGraw-Hill Returns Department 860 Taylor Station Road Blacklick, OH 43004 Returns should be sent via a traceable mode of shipment (book post and library mode are NOT traceable). Glencoe cannot issue credit on items lost in transit to our facilities. Glencoe will accept 100% return of its products, without prior written authorization, provided that the following conditions are met: Products are returned prepaid in new, unmarked, and resalable condition. Returns are accompanied by our invoice or invoice information (invoice number, date, account number, ISBN, purchase price); if this information is not provided, and we fail to locate the invoice in our files, a credit cannot be issued. Returns of print products from domestic customers are received within 12 months of invoice date. Returns of software and audiovisual products are received within 12 months of invoice date. Out-of-print products are returned within 90 days of announcement. Customers report shortages, damage, or defective products within 60 days of invoice date.
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	For information on site license policy, networking policy, and machine version exchanges, call or write: The McGraw Hill Companies Software Support Center 8787 Orion Place Columbus, Ohio 43240 800-437-3715 (Call between 8:30 a.m. and 4:00 p.m. EST)
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