Chapter 10:
Basic Skills Count
1.
What is enunciation?
a.
speaking each syllable clearly and separately
b.
being enthusiastic
c.
body language
d.
how you say the sounds of a word
2.
Which of the following is considered a communication skill?
a.
math
b.
computer programming
c.
speaking
d.
typing
3.
Before you begin to write, you should
a.
organize what you are going to say
b.
check your spelling and grammar
c.
watch your tone
d.
proofread your work
4.
According to the textbook, the average employee spends more than half the workday doing what?
a.
speaking
b.
listening
c.
writing
d.
reading
5.
An example of active listening is
a.
interrupting a speaker
b.
looking over the speaker's shoulder
c.
finishing another person's sentences
d.
making comments and asking questions about what a person has said
6.
Before Matthew reads a chapter in his history book, he skims it, which means that he
a.
reads the parts that outline the chapter's contents
b.
reads through quickly, picking out main ideas and key points
c.
takes quick notes on the chapter's main points
d.
notes new vocabulary words
7.
When you read only the parts of a written work that outline or summarize its content, you are
a.
previewing
b.
skimming
c.
looking for context clues
d.
reading
8.
One way that businesses use database software is to
a.
write reports
b.
calculate spending
c.
keep track of customers
d.
produce newsletters and brochures
9.
To make sure that people understand your point, you need to have a clear idea of your
a.
purpose and plan
b.
purpose, audience, and subject
c.
audience and ability
d.
subject, audience, and speaking ability
10.
The textbook says you should avoid "nonwords" when speaking. What is an example of a nonword?
a.
which
b.
like
c.
that
d.
the
11.
The type of software that many people use to keep track of budgets is
a.
database software
b.
spreadsheet software
c.
word processing software
d.
desktop publishing software
12.
A person's main topic or key idea when speaking is the person's
a.
audience
b.
purpose
c.
subject
d.
goal
13.
The accepted rules of conduct on the Internet are known as
a.
netiquette
b.
Internet social rules
c.
firewalls
d.
computer services
14.
Fatima is speaking to George. Leticia is giving a speech to the Elks Lodge. What do George and the Elks Lodge have in common?
a.
They understand the speakers' purpose.
b.
They are listening.
c.
They are the audience.
d.
They are improving their communication skills.
15.
If you want to write a memo to your boss, you should use
a.
database software
b.
spreadsheet software
c.
word processing software
d.
desktop publishing software
16.
The systematic use of observations and experiments to gain knowledge about the world is
a.
mathematics
b.
computer science
c.
calculation
d.
science
17.
The exchange of information between senders and receivers is called
a.
previewing
b.
empowerment
c.
brainstorming
d.
communication
18.
One way to be sure that your purpose will be clear when you speak is to
a.
think about what you're going to say before you speak
b.
get to know everyone in your audience
c.
wait to speak until you are called on
d.
listen carefully
19.
Hardware or software that restricts access to a business's internal network via the Internet is
a.
spreadsheet software
b.
antivirus software
c.
e-mail protection software
d.
a firewall
20.
What is the primary purpose of a business memo?
a.
to communicate with people outside the company
b.
to communicate with others inside the company
c.
to address a topic at length
d.
to enable fast communication