Chapter Review
Chapter 4:
Settling Disputes
Practice Test
1.
What is a disadvantage of going to court to solve a conflict?
a.
Involvement of juries in court cases ensures that the community has a role in deciding what is fair.
b.
Decisions by courts can be enforced through the power of the government.
c.
Having an attorney speak for the parties helps ensure that their wishes are clearly presented.
d.
The court process can take a long time and be very expensive.
2.
Sam volunteered to buy tickets online for an upcoming concert for himself and his friend T'Andre. When T'Andre got sick and couldn't go he refused to pay for the ticket Sam had bought for him. Sam and T'Andre get together to talk about how they can resolve their dispute. This is an example of __________.
a.
mediation
b.
arbitration
c.
negotiation
d.
court action
3.
Jaime, who is blind and uses a seeing eye dog, gets an eviction notice from her landlord, stating that she has violated the no pet rule. Jaime gets legal services to contact the landlord to help her work out a solution. This is an example of __________.
a.
mediation
b.
arbitration
c.
negotiation
d.
court action
4.
Dinah was hurt in a car accident. Her attorney negotiates a settlement of $25,000. What are Dinah's options?
a.
Dinah must accept the $25,000.
b.
Dinah may reject the $25,000 but she will have to get a new attorney.
c.
Dinah has the right to accept or reject any offer made in her case.
d.
Dinah's attorney has the right to accept or reject any offer made in this case.
5.
What is NOT a step in the preparation phase for negotiation?
a.
develop a sincere interest in settling the problem
b.
identify the conflict as clearly as possible
c.
separate the demands from the interests
d.
resolve to settle the conflict even if the resolution feels unfair
6.
Workers and management could not agree on how much employees would pay for medical care. Their labor agreement stated that this issue would go to a person who would hold a hearing and then have the authority to decide it. This is an example of __________.
a.
mediation
b.
arbitration
c.
negotiation
d.
court action
7.
Malia complained to the Better Business Bureau about one of the member stores. The store manager agreed to try to work out the problem with Malia, assisted by another person who would help both sides figure out a solution to the problem. This is called __________.
a.
mediation
b.
arbitration
c.
negotiation
d.
court action
8.
Which of the following describes mediation?
a.
The person listening to both sides decides how to solve the conflict.
b.
Both sides reach an agreement without any outside help.
c.
A neutral person sets ground rules and helps both sides list their concerns and reach a resolution.
d.
Both sides have a representative to help solve the conflict.
9.
Ombudspersons are mostly used in what conflict resolution process?
a.
mediation
b.
arbitration
c.
negotiation
d.
court action
10.
One distinguishing feature of negotiation and mediation is that __________.
a.
they focus on the past conflict
b.
they focus on the future relationship between the parties
c.
they involve an expert in solving the conflict
d.
they use a formal process to ensure fairness
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