Practice Test
Chapter 13:
Managing the Store
Practice Test
1.
A generic brand is sold without a brand name or private label.
a.
TRUE
b.
FALSE
2.
Once merchandise has been received, a store manager must make sure that it is ticketed correctly.
a.
TRUE
b.
FALSE
3.
A store manager should focus on one task at a time.
a.
TRUE
b.
FALSE
4.
In smaller stores, store managers often determine which merchandise needs to receive a price reduction.
a.
TRUE
b.
FALSE
5.
A typical task for a store manager might be to make bank deposits.
a.
TRUE
b.
FALSE
6.
Private brands are also known as:
a.
generic brands
b.
store brands
c.
product brands
d.
name brands
7.
The drawer that holds the cash in the cash register is called the:
a.
register till
b.
merchandise till
c.
cashbox
d.
register
8.
Operating expenses are the expenses involved in operating a store except:
a.
utility expenses
b.
employee payroll
c.
rental expenses
d.
merchandise expenses
9.
The spirit of cooperation among employees as they work toward a common goal is known as:
a.
morale
b.
empowerment
c.
teamwork
d.
evaluation
10.
Which of the following is not a good way to maintain good customer relations?
a.
maintain a friendly store atmosphere
b.
remember customer preferences
c.
offer minimal customer service
d.
keep promises made to customers
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