Chapter 13
Interpersonal Relationships at Work
Practice Test
1.
An example of a personal trait that enables workers to get along with others in the workplace is
a.
responsibility
b.
self-management
c.
integrity
d.
all of the above
2.
What are self-control and tact components of?
a.
responsibility
b.
self-esteem
c.
integrity
d.
self-management
3.
If you want to improve your personal traits, what should your first step be?
a.
zero in on one trait
b.
draw up a plan
c.
keep track of your progress
d.
stick to your plan
4.
Why is respecting others in the workplace important?
a.
it shows that you are more capable than your coworkers
b.
it builds cooperation with coworkers
c.
it creates jealousy
d.
it is an important aspect of self-management
5.
What are you doing if you ask your coworkers about their short-term and long-term career goals?
a.
being nosy
b.
showing integrity
c.
seeking to develop understanding with them
d.
all of the above
6.
What should you do to demonstrate your understanding of the importance of communication in the workplace?
a.
speak only when you have something important to say
b.
share your personal life with your coworkers
c.
listen carefully to what others are saying
d.
double-check everything with your supervisor
7.
What does workplace etiquette involve?
a.
dressing in bright, showy clothing
b.
talking loudly so everyone can hear you
c.
being punctual
d.
talking about your coworkers
8.
How can you respect the privacy of your coworkers?
a.
by not listening in on their phone conversations
b.
by not reading their computer files without their permission
c.
by not reading their faxes
d.
all of the above
9.
What is the first step in conflict resolution?
a.
define the problem
b.
suggest a solution
c.
evaluate a solution
d.
compromise
10.
If parties in conflict cannot compromise, what is another possibility to resolve the conflict?
a.
evaluation
b.
mediation
c.
projection
d.
diversification
11.
What is an oversimplified and distorted belief about a group of people?
a.
diversification
b.
discrimination
c.
affirmative action
d.
stereotype
12.
If you deal with your supervisor's criticism objectively and practice initiative, what is you likely to happen?
a.
you will develop a good working relationship with your supervisor
b.
you will get a raise
c.
you will get a promotion
d.
you will resolve conflicts in the workplace
13.
Because the U.S. workplace is diverse, what should workers do?
a.
develop strong stereotypes about their coworkers
b.
practice affirmative action
c.
practice self-improvement
d.
treat coworkers with respect, understanding, and sensitivity
14.
In order to be effective, how should conflict resolution be approached?
a.
focus on the personalities of the individuals involved
b.
never involve individuals
c.
focus on the issues of the conflict
d.
handle it very quickly
15.
Which of the following is not an important behavior for an effective worker?
a.
understanding
b.
good humor
c.
communication
d.
fashion sense
