Glencoe Secondary Marketing Essentials DECA Connection Glossary

Travel and Tourism Marketing

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

adjoining rooms Two hotel rooms that are located next to each other, but not connected by a door.

advance purchase excursion fare (APEX) A discount fare with several conditions such as advance purchase and length of stay.

advance purchase plan A travel insurance plan that guarantees that a traveler purchasing a short trip can get their money refunded if he or she cancels.

agent's coupon The portion of a ticket that the travel agent keeps for his or her records.

air/land package A tour package that includes travel by air and travel by land, either on a bus or car.

air/sea package A tour package that includes travel by air and travel by sea.

Air Traffic Conference (ATC) A now-defunct regulatory agency that dealt with the relationship between airlines and travel agents.

Airlines Reporting Corporation (ARC) An organization that deals with the relationship between airlines and travel agents, and ensures consistency in airline ticketing.

airport designator A one-letter code in the OAG used to indicate which airport a flight will visit in a city with more than one airport.

airport hotel A hotel located near an airport, usually offering shuttle service to and from the airport, as well as meeting rooms and early checkout.

all-inclusive Describes a vacation that includes room, meals, beverages, entertainment, and all activities in one price.

all-suite hotel A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.

American plan A hotel pricing plan that includes three meals with the cost of the room.

Amtrak The government-funded passenger rail service that operates in the United States.

ARUNK A code for arrival unknown; describes an open jaw trip in which the travel agent does not know how the traveler is getting from one city to another.

availability Describes tickets, fares, or rooms that may be purchased, or the time during which a certain fare, discount, or room rate is available.

baggage allowance The amount of baggage a traveler can bring without incurring additional expense.

bed and breakfast (B&B) An inn that is much like a private home (and is usually a converted private residence), where guests receive a room and breakfast for one cost.

berth A bed on a train or a ship.

boat deck The deck of a cruise ship where sufficient lifeboats for all passengers and crew are stored.

bridge deck The deck of a cruise ship where the captain and navigation crew control the operation of the ship and have their quarters.

business class A section of an aircraft offering accommodations that are more comfortable than coach, but less luxurious than first class; created for business travelers.

cabin steward The employee on a cruise ship who clean rooms; similar to a housekeeper in a hotel.

carrier Another name for an airline.

carry-on baggage Any packages or bags that a passenger takes on board with them, either on a plane or a train.

cash-qualify A way for a customer to rent a car if he or she does not have a credit card, by proving his or her employment, address, and credit accounts.

charter tour A travel package in which a number of people are going to the same destination, often from the same target market, usually on an airplane or bus hired especially for that purpose.

checked baggage Any packages or bags that are carried in the baggage storage area of a plane or a train.

chief purser's office A guest services office on a cruise ship where passengers can cash checks, plan parties, and receive other assistance.

circle trip A round trip in which the passenger takes different routes to and from his or her destination.

city pair The departure and destination cities.

Civil Aeronautics Board (CAB) A government agency that regulated air travel from 1938 to 1978, when it was disbanded as part of the deregulation of the airline industry.

client profile A record, usually in a computer reservation system, that shows a traveler's basic information, frequent traveler numbers, and preferences.

club car On a passenger train, a car with fewer seats than the coach car, where fares include complimentary beverages and meals service.

coach car On a passenger train, the main seating section, with reclining seats on either side of an aisle.

coach class The rear section of the airplane, where most passengers sit, usually offering some amenities such as food and nonalcoholic beverages.

commercial hotel Usually a large hotel designed for business travelers, offering dining service, and often meeting rooms, free breakfast, and other amenities.

commercial travel Traveling for the purpose of conducting business; also known as corporate travel or business travel.

comprehensive plan A travel insurance package that covers cancellation, lost baggage, medical expenses, and emergency assistance.

computer reservation system (CRS) An international computer system through which travel agents can make airline reservations; the electronic version of the Official Airline Guide.

concierge A hotel employee who attends to the needs of guests, by providing information or making arrangements, such as for theater tickets or dinner reservations.

configuration The trade term for the way seats are arranged in an airplane; also known as seating arrangement, seating chart, or seat assignment.

confirmation number A number issued by a hotel, airline, cruise line, or travel agent, that confirms that a reservation has been made and received.

conjunction ticket An airplane ticket for a trip with more than four air segments.

connecting flight An airline flight that requires a passenger to get off one plane and get onto another plane to complete the journey.

connecting rooms Two hotel rooms that are located next to each other, and are connected by a door.

continental breakfast A light breakfast, usually consisting of muffins or sweet rolls, plus juice, coffee, or tea, often provided free of charge to hotel guests.

corporate travel Traveling for the purpose of conducting business; also known as commercial travel or business travel.

cruise A tour taken on a ship.

cruise director The cruise ship employee who arranges activities for passengers, supervises the activities staff, and sells shore excursions.

deadhead An airline employee who is flying without a paid ticket, and not as a member of a working crew.

deck waiter On a cruise ship, an employee who serves drinks and snacks on deck.

deluxe bedroom On a passenger train, a bedroom in which a sofa and armchair convert into beds at night, with a private bathroom.

Department of Transportation (DOT) The federal government department that oversees all areas of the transportation industry.

direct flight An airline flight that goes from one city to another, but may stop at another airport along the way to drop off or pick up passengers.

disembark To get off a plane, train, or ship.

domestic Refers to travel within the country where a person lives.

double slumbercoach On a passenger train, a sleeping compartment for two people, with two seats that transform into beds, and a lavatory.

drop-off charge A fee charged by car rental companies to renters who return a car to a different city from the one in which they rented the car.

economy bedroom On a passenger train, a bedroom with two reclining seats that convert into a bed, but no private bathroom.

economy season The time of the year in which demand for travel services is lowest.

embark To get on a plane, train, or ship.

escorted tour A travel package in which a guide or tour conductor accompanies travelers for the entire trip.

European plan A lodging pricing plan in which no meals are included in the price of the room.

excursion fare A fare that requires a round-trip purchase and usually has a variety of restrictions; also known as a promotional fare.

familiarization trip (FAM) A trip organized by a tour company, city, or theme park in which travel agents are invited to participate so they can learn about the locale and promote it to clients.

family bedroom On a passenger train, a bedroom that extends across the train and can accommodate two adults and two children sleeping, but does not have a private bathroom.

fare basis A term for the price category in which a passenger's ticket is charged.

Federal Aviation Administration (FAA) A federal agency that regulates the airline industry, a branch of the Department of Transportation.

first class The portion of the aircraft offering the most service and most comfortable accommodations.

flight number A number assigned to each airline flight, enabling the airline to keep track of information for every flight, including departure and arrival times, and passengers.

flight schedule A report that shows all flights available between given destinations, and the departure and arrival times.

fly/drive A travel package that includes airfare, a rental car, and usually hotel accommodations.

frequency code A code in the OAG that notes which days of the week a particular flight operates.

frequent traveler program A program provided by an airline, hotel, or car rental company which rewards travelers based on the number and distance of their travels with that company, or their program partners.

gateway city The city where a tour or cruise starts.

Greenwich Mean Time (GMT) A standard time used throughout the world, the correct time at Greenwich Observatory in England.

ground transportation Transportation between a hotel and airport or cruise ship and other transport, usually offered in free shuttles or buses.

group rate A discount room rate offered to someone reserving a block of rooms at the same time, usually requiring a minimum number of room reservations.

guaranteed reservation A reservation in which the guest has presented a credit card, advance payment, or direct billing to ensure that the room will be held if he or she arrives late, and ensures that the hotel will be paid for the room even if the guest does not show up.

hardware A cruise ship and its physical attributes and amenities.

hosted tour A brief guided tour of a city or point of interest, which travelers can join for a portion of their trip.

hub A city that an airline has made a center of operations; travelers often go through a hub to get from one place to another.

incentive travel A trip offered as an award by a company to employees who meet a target or achieve a specific goal.

inside stateroom A cabin on a cruise ship that does not have a port hole or any view of the outside.

inter-line change An airline connection that requires changing planes from one airline to another.

international Refers to travel between nations.

international date line The longitudinal line that runs through the Pacific Ocean where the day begins; 180 degrees longitude.

itinerary The schedule of travel for a customer, including air, train, car rental, and hotel information.

jet An aircraft powered by jet engines.

joint fare A fare published as a single fare, but that applies to more than one carrier.

launch A boat that carries passengers to and from a ship if the ship cannot dock.

lido deck The floor of a cruise ship on which you will usually find the swimming pool.

loss damage waiver (LDW) A form of insurance offered by car rental companies that covers a renter if he or she is involved in a crash.

lounge waiter On a cruise ship, an employee who serves drinks and snacks in an onboard lounge.

maitre d'hotel The employee in a restaurant who greets customers and seats them, and often supervises the dining room staff.

major carrier An airline with more than $1 billion in revenues.

minimum connecting time The minimum amount of time that must be allowed for a traveler to make a connection from one flight to another when changing planes on a connecting flight.

modified American plan A hotel pricing plan that includes two meals a day with the cost of the room.

motel A lodging operation catering to people traveling by car, usually single story with rooms facing the parking lot, and located near a major highway.

nonstop flight An airline flight that goes directly from point of departure to final destination without stopping.

no-show Describes any customer who does not use or cancel a reserved service, such as a plane flight or hotel room.

officers The senior staff on a ship, including the captain, who actually drive and navigate the ship.

Official Airline Guide (OAG) A report published twice a month that shows detailed information about airline flight schedules, to enable travel agents to make itineraries for customers, even without access to a computer.

on-line change An airline connection that requires changing planes within the same airline carrier.

one-way Describes a journey in which a traveler begins in one location and ends the journey in another location.

open-jaw trip A trip in which the passenger either travels to one city, then departs from another on his or her way home, or in which the passenger begins the journey in one city, travels to a second city, and then a third, without returning to the first city.

outside stateroom A room on a cruise ship on the outside of the boat, with at least a porthole, and sometimes a view window.

overbooked Describes a travel service in which more spaces have been sold than are available; common in the airline industry.

passenger name record (PNR) Information required for reservations, including the passenger's name, contact, information, and itinerary

passport A document issued by the government of a country that allows a person to legally travel to another country.

peak season The time of the year in which demand for travel services is highest.

pitch Describes the vertical, forward, and back movement of a ship at sea.

port The side of a ship (or boat), that is on your left when you are standing on the ship looking forward.

port charge An extra fee charged to travelers on a cruise ship.

port of call A cruise ship's destination.

promenade deck Traditionally the deck on a cruise ship on which passengers could walk all the way around the ship; now often includes a pool and casino.

promotional rate A discount offered at a hotel to boost room occupancy in times of low demand, such as weekends; sometimes offered to honeymooners or for other special promotions.

purser The employee on a cruise ship who performs duties similar to those of front desk personnel in a hotel.

quad A room capable of being occupied by four people.

rack rate The standard rate for a room in a hotel; also known as the walk-in rate.

resort hotel A hotel with a number of onsite recreation facilities, offering a complete vacation in one location; often located near a beach, golf course, or popular recreation destination.

roll Describes the side-to-side motion of a cruise ship at sea.

roomette On a passenger train, a room designed for one adult in which a seat provides a cover for the lavatory and transforms into a bed at night.

round-trip Describes a journey in which a traveler goes from one city to another, then back to the original city.

route The direction of and stops in an itinerary.

run-of-the-house rate A rate quoted to a wholesaler when actual seasonal rates have not yet been confirmed.

seat assignment A term for the seat a passenger has reserved in an airplane.

seating arrangement A term for the way seats are arranged in an airplane; also known as configuration or seating chart.

seating chart A term for the way seats are arranged in an airplane; also known as configuration or seating arrangement.

single slumbercoach On a passenger train, a sleeping compartment for one person, with a lavatory and a seat that transforms into a bed.

software All services aboard a cruise ship.

specialty rate A discount rate offered to airlines, employees, or other pre-approved groups.

sports and sun decks The uppermost floors of a cruise ship, dedicated to outdoor activities such as basketball, shuffleboard, and sunbathing.

standby A passenger who is ready to travel if a space is available; usually applies to airplane travel.

starboard The side of a ship (or boat), that is on your right when you are standing on the ship looking forward.

stateroom A guest room on a cruise ship; also called a cabin.

stopover An intentional interruption of a journey, in which a traveler spends at least 24 hours in a city.

super advance purchase plan A travel insurance plan that guarantees a traveler purchasing a trip of more than two weeks can get his or her money refunded if he or she cancels.

ticketing time limit The last date at which a passenger must purchase the ticket in order to get the fare quoted or to guarantee the reservation.

tour A prearranged trip, planned and organized by an individual or a tour operator.

tour operator A company that arranges and organizes travel packages.

tour package A prearranged tour planned for an individual, rather than a group, which can include airfare, rental care, lodging, and activities.

turbulence Rough air encountered during airplane flights.

validity date The date on which a tour will actually take place, or on which a fare or package is offered.

value season The time of the year when demand for travel services is neither highest nor lowest.

visa A stamp on a passport that shows a traveler has the legal right to enter a country.

wine steward A person who offers customers advice on selecting wine to go with their meal and presents the wine at the table.