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Help: Frequently Asked Questions
How do I get technical support for the Web site/ CD-ROM?
How do I connect to the Connect Online: Web Learning Adventures Web site?
How do I connect to the Connect Online: Web Learning Adventures CD-ROM?
What software do I need to use the Web site?
What are the minimum system requirements for the Web site/CD-ROM?
I can't make the tutorial work. What do I do?
Why doesn't the Back button work?
Why doesn't the Next button work?
Why doesn't the sound work?
If my CD-ROM won't work, how can I get a replacement?
How do I make the text larger or smaller with my browser?
Why can't I make the links work on the Web pages I visit?
Why doesn't the Web page on my screen look like the photograph in the book?
My student visited an inappropriate link while doing homework for this class. What should I do?
How do I get technical support for the Web site/ CD-ROM?
E-mail us using the form on our Technical Support Web site. http://www.epgtech.com/contact/index.html
or call the Glencoe Software Support line at 1-800-437-3715
What are the minimum system requirements for the Web site/CD-ROM?
- 32 MB of RAM
- 8x CD-ROM drive
- 15-inch VGA color monitor (13-inch viewable screen)
- Desktop screen area set to 800 X 600 or higher
- 256-color-capable video adapter
- 56K dial-up modem with Internet connection
What software do I need to use the Web site?
Macromedia Flash Player 5+
Flash is a vector-graphic-based application that is used to produce animation like that which is seen in the Connect Online: Web Learning Adventures CD-ROM and Web site. Many of the activities on the Connect Online: Web Learning Adventures CD-ROM and Web site require the Macromedia Flash Player, version 5.0 or later. If you do not have Flash installed on your computer, connect to the Internet and go directly to http://www.macromedia.com/software/flashplayer to get the free Web player. For solutions to technical problems, see http://www.macromedia.com/support/flash.
Internet Explorer 5.0+
Internet Explorer is a Web browser. It will enable you to surf the Web. It will keep track of the Web sites that you visit and will help you store a list of your favorite sites. For solutions to technical problems, see http://www.microsoft.com/windows/ie/ if you are using Windows. See http://www.microsoft.com/mac/ie/ if you are using a Macintosh.
Netscape 5.0+
Netscape is a Web browser. For solutions to technical problems, see http://browsers.netscape.com
How do I connect to the Connect Online: Web Learning Adventures Web site?
Each activity tells you to "go to the Connect Online: Web Learning Adventures home page." This instruction assumes that you have followed whatever procedure your school uses to connect to the Internet. If your school server is always online, you'll be all set. If you have to log on first, you should follow your school's instructions to do that. The URL, or Web address, of the Connect Online: Web Learning Adventures home page is http://www.connectonline.glencoe.com. In Chapter 2, you'll learn how to create a shortcut to get there.
How do I connect to the Connect Online: Web Learning Adventures CD-ROM?
- Insert the CD in your CD-ROM drive.
- Start a Web browser such as Netscape or Internet Explorer.
- Choose Open within the File menu.
- Browse to your CD-ROM drive.
- Select index.html and the first page of the CD will appear.
Anytime you see this logo,  you can refer to this instruction. All activities are the same whether you're using the online or CD-ROM version. However, some of the suggestions at the end of activities and some extension activities use the wording, "When you are online, . . . " This means that you must be connected to the Internet to follow these instructions.
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Anytime you see this logo,
 you will need a live connection
to the Web. Please be sure to use the Web responsibly.
I can't make the tutorial work. What do I do?
The tutorials contain moving images. You need to have Flash installed on your computer in order to run the tutorials. To install the latest version of Flash, visit http://www.macromedia.com/downloads/.
Why doesn't the Back button work?
If the Back button in the tutorial is gray instead of orange, it is disabled. There may be an action you must perform on the screen (such as a quiz question to answer).
Otherwise, contact us and we will fix the problem as soon as possible. Be sure to tell us whether you are using the CD-ROM or the Web site.
Why doesn't the Next button work?
In the tutorial, there may be a Continue button on the screen. You should click Continue instead of Next.
Otherwise, contact us and we will fix the problem as soon as possible. Be sure to tell us whether you are using the CD-ROM or the Web site.
Why doesn't the sound work?
There is no sound.
If my CD-ROM won't work, how can I get a replacement?
Contact us, and we will send a new CD-ROM.
How do I make the text larger or smaller with my browser?.
If your browser is Internet Explorer version 5.0: To change the size of the text, click Tools in your browser's toolbar. At the Tools menu, open the General tab if it did not open automatically. On the General page, near the bottom, click on Accessibility. On the Accessibility page, click to add a checkmark to the box that says, "Ignore font sizes specified on Web pages." Click OK on that page, and click OK on the General page. Now you can use the View button to change the size of text on Web pages.
If you have another browser or another version of Internet Explorer, the steps listed above may not work for you. In that case, check your Help files to learn how to change the size of the text on Web pages.
Why can't I make the links work on the Web pages I visit?
There are two kinds of Web pages in this program. One kind is not live, and one is.
The Web pages that are not live have been "frozen in time" and added to our site with the permission of their owners. Those frozen pages allow a student to practice using computer skills while protecting him or her from making any costly mistakes in the real world. With our program, students practice following links to clearly specified pages that we control. Therefore, if a link is not part of the lesson being taught, we have purposely disabled it.
This program does contain live links: in the "Go Online"features, in "Related Web Sites," in "Extend Yourself," and in all four activities in Chapter 12. If you have tried to follow a link that should be live and is not, please contact us, and we will fix the problem as soon as possible. Be sure to tell us whether you are using the CD-ROM or the Web site.
Why doesn't the Web page on my screen look like the photograph in the book?
Live Web sites change all the time. When we took the photograph of the Web page for the book, it looked different from its appearance now.
My student visited an inappropriate link while doing homework for this class. What should I do?
Live Web sites have live links that may change at any time. We worked very hard to make everything in our book, on our CD-ROM, and on our Web site appropriate for students to see. To do that, we disabled a great many links. However, in order to give students authentic experiences with the Internet, there are some situations that do have live links. They are as follows: in "Go Online," in "Related Web Sites," in "Extend Yourself," and in all four activities in Chapter 12. In those situations, students will visit live Web sites over which we have no control. We strongly recommend that teachers and parents preview any live Web sites before students see them to make sure the site is still appropriate for students to view.
If your student found an inappropriate live link that is NOT in "Go Online," in "Related Web Sites," in "Extend Yourself," or in Chapter 12, please contact us, and we will fix the problem as soon as possible. Be sure to tell us whether you are using the CD-ROM or the Web site.
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