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Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16

CHAPTER 1

Tech Notes
Retail Traffic
Forbes.com


The Dot-Com Shop
Harris Cyclery

Internet Activity
National Retail Federation

Page 27
L.L.Bean

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CHAPTER 2

Tech Notes
Wild Birds Unlimited
American Association of Franchisees & Dealers

The Dot-Com Shop
PriceSCAN.com

Internet Activity
Mrs. Fields

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CHAPTER 3

Tech Notes
Speedpass
news.com

The Dot-Com Shop
Sephora

Internet Activity
Old Navy

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CHAPTER 4

Tech Notes
PC World
Pricing Central


The Dot-Com Shop
eBay

Internet Activity
amazon.com

Page 71
dELiAs*cOm

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CHAPTER 5

Tech Notes
United States Small Business Administration

The Dot-Com Shop
comSCORE
Cyberatlas

Internet Activity
National Association for Retail Marketing Services

Page 97
cohorts

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CHAPTER 6

Tech Notes
datacolor
JDA Software Group, Inc.


The Dot-Com Shop
My Virtual Model
Lands' End


Internet Activity
APICS

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CHAPTER 7

Tech Notes
amazon.com
Staples


The Dot-Com Shop
TechnoScout

Internet Activity
DELL

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CHAPTER 8

Tech Notes
U.S. Census Bureau
Caliper


The Dot-Com Shop
amazon.com

Internet Activity
MapQuest
Maps

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CHAPTER 9

Tech Notes
Self-Checkout Lives Up To Its Name
Chronicle-Tribune.com


The Dot-Com Shop
J.CREW

Internet Activity
VisualStore

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CHAPTER 10

Tech Notes
Wincor Nixdorf
Elabel Systems


The Dot-Com Shop
southwest.com

Internet Activity
Clio Awards

Page 204
BOOKSAMILLION.COM

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CHAPTER 11

Tech Notes
H.O.T. Coupons
coolsavings.com


The Dot-Com Shop
Olive Kids

Internet Activity
L.L.Bean

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CHAPTER 12

Tech Notes
Mystery Shopping Providers Association
Volition.com


The Dot-Com Shop
Nordstrom

Internet Activity
Barnes & Noble

Page 252
YAHOO!

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CHAPTER 13

Tech Notes
STORES
STORES RFID Glossary


The Dot-Com Shop
VarsityBooks.com

Internet Activity
McDonald's

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CHAPTER 14

Tech Notes
University of California EXTENSION ONLINE
American Collegiate Retailing Association


The Dot-Com Shop
Federal Trade Commission
FIRST GOV FOR CONSUMERS


Internet Activity
National Retail Federation

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CHAPTER 15

Tech Notes
JCPenney
Lands' End


The Dot-Com Shop
eBay
Spiegel


Internet Activity
Monster

Page 301
Galco's Soda Pop Stop

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CHAPTER 16

Tech Notes
Retail Job Mart

The Dot-Com Shop
CareerBuilder.com

Internet Activity
macys'
Kohl's

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Chapter Objectives
Math Check Solutions
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Math Exercises
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Web Links
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