Economics Principles and Practices
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Chapter 3: Business Organizations
"The Better Business Bureau"

As you know, nonprofit organizations are not just limited to co-ops and civic groups. Many other groups also organize to promote the interests of their members. For example, the Better Business Bureau (BBB) helps protect the consumer. The BBB is a nonprofit organization sponsored by local businesses to provide general information on companies. It maintains records on consumer inquiries and complaints and sometimes offers various consumer education programs.

Destination Title: The Better Business Bureau

Note: Clicking on the link above will launch a new browser window.
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  • Click on "About Us" at the bottom left corner of your screen.
  • Next click on "FAQ" and read through the questions and answers.
  • Click back to the BBB homepage and click on "Business" under the "check it out:" tab. Explore the process of locating company reports.
  • Next, click on "File a Complaint" and explore the process of filing a complaint. Be sure to read the information in the "General Complaint" link at the left of your computer screen.

Answer the following questions after reading through all the information.

1. What is the purpose of the BBB system?

2. Does the BBB report only on its members?

3. Describe how you would go about checking a company's BBB report.

4. Describe the process you would follow to file a complaint.


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Economics: Principles & Practices
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