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Returns Policy
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Returns should be directly shipped to:
Glencoe/McGraw-Hill
Returns Department
6405 Commerce Court
Groveport, OH 43125
Returns should be sent via a traceable mode of shipment (book post and library mode are NOT traceable). Glencoe cannot issue credit on items lost in transit to our facilities.
Returns of orders shipped to school addresses:
Glencoe will accept return of its products, without prior written authorization from orders that were shipped to a school address, provided that the following conditions are met:
- Products are returned prepaid in new, unmarked, and resalable condition.
- Returns are accompanied by our invoice or invoice information (invoice number, date, account number, ISBN, purchase price); if this information is not provided, and we fail to locate the invoice in our files, a credit cannot be issued.
- Returns of print products from domestic customers are received within 12 months of invoice date.
- Returns of software and audiovisual products are received within 12 months of invoice date.
- Out-of-print products are returned within 90 days of announcement.
- Customers report shortages, damage, or defective products within 60 days of invoice date.
Other returns:
Returns from individuals or orders shipped to non-school addresses must be received within 30 days of invoice date. |
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E-Catalog Home | Programs A-Z | Glencoe
| Customer Service
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Prices on the online catalog are effective as of October 1, 2009 and are shown at the net price.
All products and prices in this catalog are valid for United States distribution only. For information about non-US products and prices contact an international representative.
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. |
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1-800-334-7344 |
P.O. Box 544 Blacklick, OH 43004-0544
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